Contact Us
Have a question, need help, or want to share feedback? We'd love to hear from you.
Email Support
For general queries, technical support, and account help. We typically respond within 24 hours on business days.
support@twabot.comBilling & Payments
Questions about subscriptions, invoices, refunds, or plan upgrades.
support@twabot.comPartnerships
Interested in reselling, white-labelling, or integrating with TwaBot?
support@twabot.comBusiness Hours
Our support team is available Monday to Saturday.
10:00 AM – 7:00 PM ISTFrequently Needed
Registered Address
TwaBot
New Delhi, India
twabot.com
Why Indian Businesses Choose TwaBot
TwaBot is India's most affordable Official WhatsApp Business API platform, built specifically for SMBs, D2C brands, ecommerce stores, marketing agencies, real estate firms, coaching institutes, and growing service businesses across India. We help Indian companies automate customer conversations, recover abandoned carts, send personalised broadcasts, and manage multi-agent inboxes — all from a single dashboard, starting free.
Unlike larger global platforms that charge a 10–20% markup on Meta's conversation rates, TwaBot passes Meta's official WhatsApp Business API rates through at cost — Marketing conversations at ₹0.9631, Utility at ₹0.2150, Authentication at ₹0.2150, and Service messages free within the 24-hour customer window. Every plan includes unlimited AI auto-reply powered by ChatGPT, broadcast campaigns, no-code chatbot flows, team inbox, template manager, REST API access, and webhook integrations with Shopify, WooCommerce, Razorpay, and Zapier.
Support & Onboarding
Our support team is reachable on WhatsApp, email, and through the in-app chat widget. We help new customers with WhatsApp Business Account (WABA) setup through Meta Business Manager, template approval, green tick verification application, chatbot flow design, and CTWA (Click-to-WhatsApp) ad attribution. Onboarding typically takes 24–48 hours from signup to first live customer conversation. Growth and Enterprise plan customers get priority email support and a dedicated account manager respectively.
Partnerships & Resellers
If you run a marketing agency, web development studio, ecommerce consultancy, or business automation firm and want to offer WhatsApp automation to your clients, we have a reseller and white-label programme. Email partnerships@twabot.com with details about your client base and we'll send across the partnership deck and commission structure.
Press & Media Enquiries
For media coverage, interviews with founders, product demos, or expert commentary on WhatsApp Business API, Indian SaaS, or messaging automation trends in India, reach out to press@twabot.com. We respond to all media requests within 48 hours.